Privacy Policy
The short version
- Bramble is a paid service for parents. You choose the shows on our website or phone app, and the Bramble app shows your family only those, on a TV or a computer.
- We collect what we need to run it: your email and account details, the show list you build, your subscription records, and technical information from the TVs and computers running the Bramble app, such as an identifier we assign to each one and its IP address.
- We don't ask for your child's name or age, and our servers don't receive a record of what your family watches.
- We don't sell personal information, show ads, or use personal information for targeted advertising.
- We haven't added advertising or analytics software to our apps or website. A little software from other companies runs in the Bramble app, such as Google's billing software in the version from Google Play; see Children's privacy.
- You can see and edit your list at any time, delete your account in Settings, or contact us about anything else.
Who we are
Bramble is operated by Scovel Investments 719, LLC, a Texas limited liability company doing business as Tenere Technology ("Bramble," "we," "us"). You can reach us at [email protected], 512.710.8867, or 1040 Pendragon Castle Drive, Pflugerville, TX 78660.
This policy covers our website (watchbramble.com), our phone app for parents, the app your family watches from, and the emails and support that go with them. "The Bramble app" means the app your family watches from, on a TV, a streaming device or a computer. "The phone app" means our app for parents' phones.
Bramble accounts are for adults. A parent creates the account on our website or phone app, chooses every show, and links the family's TVs and computers to it. The website and the phone app are for parents, not children.
Bramble streams nothing itself. On a TV, it opens the streaming service's own app. On a computer, it opens the service's website in a Bramble window. Those apps and websites belong to the services, and they handle your information under their own privacy policies.
Information we collect
We collect information you give us, information from the devices that connect to Bramble, and information from the companies that handle sign-in and payments.
| Category | Examples | Where it comes from |
|---|---|---|
| Account and contact information | Your email address. If you sign in with Google, the basic profile information Google shares with us, such as your name, profile picture and Google account ID | You; Google, if you use Google sign-in |
| Your list and settings | The shows you add, including links you paste or share to the phone app; how you arrange them; and other choices you make in Bramble | You |
| Device information | For each TV or computer running the Bramble app, linked or not: an identifier we assign to it, the type of device, settings and choices made in the app, when it last connected, and which account it's linked to | The Bramble app |
| Connection information | IP address, browser or app type, and records of requests to our services | Any device that connects to Bramble |
| Subscription and purchase information | Your plan, subscription status and dates, and purchase records. We don't receive your full card number | Stripe; Google Play |
| Records of agreements and notices | The subscription terms you agreed to and when, with technical details from your browser at the time; records of notices and other emails we sent you | You; our systems |
| Messages | Emails you send us and our replies | You |
We don't ask for your child's name or age. The phone app uses your phone's camera only to read the code shown on your TV or computer, and the image stays on the phone.
How we use information
We use information to:
- Provide Bramble: sign you in, keep your list and settings, link TVs and computers to your account, show your list on them, and keep our apps up to date.
- Handle subscriptions: process payments and renewals, and prevent fraud and abuse.
- Keep Bramble secure and working.
- Communicate with you: send service and account messages, such as sign-in emails and notices about your subscription or account; reply to your requests; and send occasional messages about Bramble's plans and features. We may use your account activity to decide which offers to send.
- Maintain and improve Bramble.
- Meet legal obligations: keep the records the law requires, respond to lawful requests, and enforce our terms.
We don't sell personal information, and we don't use or share it for targeted advertising. Information from the Bramble app is used only as described in Children's privacy.
Children's privacy
Children use the Bramble app, so we treat it as directed to children under the Children's Online Privacy Protection Act (COPPA), on every TV and computer it runs on. Our website and phone app are for parents. This section is our COPPA notice for the Bramble app. The operator is Scovel Investments 719, LLC (d/b/a Tenere Technology): [email protected], 512.710.8867, 1040 Pendragon Castle Drive, Pflugerville, TX 78660.
What the Bramble app collects. The app doesn't ask for information about a child, and a child can't post or share information through it. It does collect technical information that COPPA counts as personal information:
- an identifier we assign to the TV or computer;
- its IP address;
- the type of device, and settings and choices made in the app, such as its look and the shows picked during setup; and
- when it last connected.
The app collects this whether or not the device has been linked to an account yet. Once it is, we record which account it's linked to. If a parent subscribes in the version of the app from Google Play, we receive the purchase record. The app doesn't send us a record of what your family watches. On a computer, your sign-ins to streaming services stay on the computer, and the app doesn't send them to us.
How we use it. Only to support Bramble's internal operations:
- to recognize the device and keep it signed in;
- to show your family's list and the settings chosen for that device;
- to link the device to your account and confirm your subscription;
- to keep the app up to date, secure and working, including finding and fixing problems;
- to measure, in aggregate, how Bramble is working, such as how many devices are active; and
- to meet legal requirements.
We don't use this information to contact anyone, to build a profile of a child, for advertising, or for any other purpose. Because the app collects it only to support Bramble's internal operations, we don't ask for separate parental consent before it's collected, as COPPA allows.
How we keep it to those uses. Apart from the companies described below and the situations in When we share information, this information goes only to Bramble and to service providers that run parts of Bramble for us, which may use it only to provide services to us. We haven't added advertising or analytics software to our apps, and we limit access to the people and systems that need it.
Other companies whose software or websites run in the app. These companies collect information directly, for their own purposes, under their own privacy policies. We don't receive what they collect and can't delete it.
- Google's billing software, in the version of the app from Google Play. Google requires it for subscriptions sold through Google Play. It sends Google technical information about the device and its billing requests, including the device's IP address, which Google says it uses to improve its billing software.
- Google's video-protection software, on computers. Streaming services need it to play their shows. When the app installs or updates it, Google receives technical information such as the computer's IP address.
- The streaming services' websites, on computers. The app shows each service's own website in a Bramble window, and that website and its cookies are the service's. If the app can't play a show itself, it opens it in the computer's web browser instead.
Who else receives it. We disclose information from the Bramble app only to our service providers, to the companies described above, and in the situations listed in When we share information, such as when the law requires it.
How long we keep it.
| Information | Why we keep it | When we delete it |
|---|---|---|
| The device's record: its identifier, device type, settings, last connection time and account link | So the device keeps working, including after long breaks, without being set up again | When your account is deleted, or after the device has gone 540 days without connecting |
| The device's IP address and other connection records | To keep Bramble secure and working | We keep the device's current IP address while it's in use, and delete it within 30 days after the device last connects. Other connection records: within 30 days |
| Purchase records for a subscription bought through Google Play in the app | To provide what was paid for, and keep the billing records the law requires | With your account's subscription records, or with the device's record if the device was never linked |
| Backup copies, and the records we need to keep deletions in effect if we restore a backup | To recover from failures | Within 30 days after the original is deleted |
Your choices as a parent. You can ask us to show you the information the Bramble app has collected, or to delete it: email us from your account's address at [email protected] or call 512.710.8867. Deleting your account deletes the records of all your linked devices. Deleting a device's record doesn't stop collection while Bramble is still installed. To stop it, uninstall Bramble from the TV or computer, and we'll delete its record on the schedule above, or sooner if you ask. On a computer, uninstalling also removes the streaming-service sign-ins Bramble kept. Bramble can't work on a device without this information.
How long we keep information
We keep information only as long as we need it for the purposes in this policy. Information from the Bramble app follows the schedule in Children's privacy.
| Information | How long we keep it |
|---|---|
| Your account, list and settings, including any Google sign-in profile information | While your account is open. If you don't have an active subscription and your account goes unused, including by any linked TV or computer, we delete it within 24 months, and sooner after a subscription ends. You can delete it at any time |
| Subscription and purchase records | With your account |
| Records that outlast your account | Billing messages from Stripe and Google Play, and records of emails we sent: up to 90 days. Records of the subscription terms you agreed to and of required subscription notices: up to 4 years after your subscription ends or you delete your account, whichever is later, because auto-renewal laws require them |
| Emails you send us | As long as we need them to handle your request and keep a record of it |
| Connection records, such as IP addresses | We keep the current IP address for each device you're signed in on while you use it, and delete it within 45 days after the device last connects. Other connection records: within 45 days |
| Backup copies, and the records we need to keep deletions in effect if we restore a backup | Within 30 days after the original is deleted |
Deletion runs on a schedule, so it can take a few days. Stripe and Google may keep their own records under their own policies.
Your choices and rights
- See and edit your list and settings at any time by signing in to Bramble.
- Ask for a copy of your information, a correction, or a change of email address by contacting us.
- Delete your account in Settings on our website or phone app, or by emailing us from your account's address. Deleting it cancels a subscription you bought on our website. A subscription bought through Google Play is billed by Google, and deleting your Bramble account doesn't cancel it: cancel it in Google Play.
- Stop marketing emails by following the opt-out instructions in any marketing email, or by contacting us. We'll keep sending service and account messages while you have an account.
- Parents' choices for the Bramble app are in Children's privacy.
We'll confirm a request comes from the account holder before acting on it, and we aim to respond within 30 days. If you live in a state that gives you more privacy rights, contact us to use them and we'll respond as that law requires.
Security
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and limiting access to the people and systems that need it. No method of storing or sending information is completely secure. If a data breach affects your information, we'll notify you as the law requires.
Where information is processed
Bramble is offered in the United States. We and our service providers process information in the United States, and our service providers may also process it in other countries.
Changes to this policy
We'll post any update here with a new effective date and version, and we keep earlier versions (ask us for a copy). Before a material change takes effect, we'll tell you by email or in Bramble. If a change would use information we already have in a materially different way, we'll ask for your consent first. If we materially change what the Bramble app collects or how we use it, we'll tell you before it takes effect and get parental consent where COPPA requires it.
Contact us
Questions or requests: [email protected] · 512.710.8867 · Scovel Investments 719, LLC, d/b/a Tenere Technology, 1040 Pendragon Castle Drive, Pflugerville, TX 78660.